Effective Date: January 1, 2026

1. What Is Telehealth

Telehealth refers to the use of electronic information and communication technologies to provide and support healthcare services when the patient and healthcare provider are not in the same location. This includes, but is not limited to, online consultations, health questionnaires, electronic prescriptions, and remote health assessments conducted through aapharm.online.

2. Consent to Telehealth Services

By using the health questionnaire and related services on AA Pharm Online Shop, you voluntarily consent to receiving telehealth services. You understand and agree that:

• Information transmitted may be used for diagnosis, therapy, follow-up, or patient education;
• You have the right to withhold or withdraw consent to telehealth services at any time without affecting your right to future care or treatment;
• Telehealth services are not a substitute for in-person medical evaluation when clinically indicated;
• A variety of technical factors may affect the quality of the telehealth interaction.

3. Risks and Benefits

Benefits of telehealth include:

• Improved access to healthcare services regardless of geographic location;
• More efficient medical evaluation and management;
• Obtaining expertise of a specialist without requiring travel;
• Convenience and time savings for patients.

Potential risks of telehealth include:

• Information transmitted may not be sufficient for appropriate medical decision-making;
• Delays in evaluation and treatment could occur due to technical failures;
• Security protocols could fail, causing a breach of privacy of personal medical information.

4. Privacy and Confidentiality

AA Pharm Online Shop takes the privacy and security of your health information seriously. All telehealth interactions and health data are protected in accordance with our Privacy Policy and Consumer Health Data Privacy Policy. We use SSL encryption and follow industry best practices to safeguard your data.

You acknowledge that telehealth interactions may be documented and stored as part of your health record. These records are kept confidential and will not be shared with third parties except as required by law or with your explicit consent.

5. Limitations of Telehealth

You understand that:

• Telehealth services provided through this platform do not constitute a full medical examination;
• In a medical emergency, you should immediately call 911 or go to the nearest emergency room;
• The healthcare providers accessible through this platform may not be licensed in your jurisdiction;
• You should always consult a licensed physician before starting, changing, or stopping any medication.

6. Medications and Prescriptions

AA Pharm Online Shop provides access to medications based on information you provide through our health questionnaire. By submitting this questionnaire, you confirm that:

• All information provided is accurate and complete to the best of your knowledge;
• You are at least 18 years of age;
• You have disclosed all known allergies, current medications, and relevant medical conditions;
• You understand that providing false or incomplete information may result in harm to your health.

7. Right to Refuse or Withdraw Consent

You have the right to refuse or withdraw consent to telehealth services at any time by contacting us at support@aapharm.online. Withdrawal of consent will not affect the lawfulness of any services provided prior to withdrawal.

8. Contact Us

If you have any questions about this Telehealth Consent, please contact us:
AA Pharm Online Shop
350 Bay Street, Suite 700, Toronto, ON, Canada M5H 2S6
Email: support@aapharm.online
Phone: +1 (323) 555-0100